YOU WILL PASS THE CERTIFICATION EXAMS - We guarantee it !

YES! We guarantee YOU WILL PASS THE MICROSOFT and/or COMPTIA CERTIFICATION EXAMS. If the registered user fails any one certification exam twice after using our study material - showing us 2 scores of 95% or better on two different practice exams, within 180 days of purchase and can show proof of failure for the exams, then the corresponding training package may be returned for a refund of the purchase price, less shipping and handling charges. This guarantee applies only to products purchased directly from Specialized Solutions, Inc.

FREE UPGRADES

What happens if the industry's certification tests change? When a certification test changes and Specialized Solutions produces an upgrade for the certification program, we offer our previous customers free upgrades on the videos and interactive CD-ROM's for up to 1 year from date of orginal purchase. The customer simply returns their old videos, or CD-ROMs, and receives the new ones absolutely free. These upgrades do not include the textbooks or test engines, but Specialized Solutions does offer these packages at substantially reduced prices.

"What if I want to keep my old videos, but still need to get the upgraded version?"

Specialized Solutions always offers an extremely low upgrade price to customers who do not want to send in their old videos. This way you can keep their information on the old technology as well as stay current with the new.

TOLL FREE EDUACTIONAL SUPPORT

As a valued customer of Specialized Solutions, Inc. you are entitled to 12 months of educational support. This may be utilized by the registered user via our 1-800 Hotline (North America), e-Mail, ICQ instant messanger, or AOL instant messanger.

LIFETIME WARRANTY

If any of the CD-ROMs or videotapes, produced by Specialized Solutions, Inc., become broken or unuseable you may send them to us and we will happily replace them free of charge.

All sales are final.